FAQs
How do I contact you if I have an emergency?
If you have a reservation in progress you should call the following number for assistance:
- From Argentina 294 4916000
- From other countries + 54 9 294 4916000
My company needs itemized VAT invoice. Can you give me an A Invoice?
Yes, we can give you an invoice with VAT breakdown. Please let us know at the time of booking.
What are the no show cancellation policies?
If for some reason you can not use our service, you must contact us to let us know
In case you didn't call us to cancel your reservation, and you do not show up, you will not be entitled to any refund from us, and will be charged for the full service cost
Before hiring a service you must read our terms and conditions in order to avoid any misunderstanding.
I leftt belongings (clothes, cell phone, camera, documents, etc.) in the vehicle that transported me. What should I do?
You must call our 24 hour assistance cell phone number listed on your voucher. If we find your belongings we will arrange the delivery with you. ZIGZAG Travel accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour. Each passenger is responsible for their personal belongings.
What happens if my flight is delayed, has been canceled or rescheduled?
We do monitor inbound flight arrivals and are able to cope with most operational delays, to ensure that our driver will be at the airport at the right time. However in the event of a delay we would be grateful if you are able to contact us at our 24 hour assistance cell phone (listed on your voucher) with any information you have been given if at all possible
In the event that your flight is rescheduled it is your responsibility to advise us of the changes as soon as you are informed about them
Who will be waiting for me at the airport?
We will be waiting at the airport holding a signboard with your name and the Company logo so you can easily identify us.
What should I do if nobody is waiting for us?
We always allow plenty of time on our schedule to get to the airport on time. However, If you have trouble in finding our driver you are welcome to phone our 24 hour assistance cell phone (listed on your voucher) and we will immediately assist you.
Luggage allowance
Luggage allowed per person is a large suitcase plus a handbag. If you want to carry more luggage you must specify this at the time of booking.
We carry a lot of luggage, what should we do?
When you book your transfer online you will have the information of the assigned vehicle. If you have any doubts about whether there's enough room for yor luggage you can check with customer service or hire a larger vehicle. You’ll enjoy your rental far more if you choose a car with plenty of room for your passengers and luggage.
I have changed hotel, what should I do?
You must contact Customer Service to let us know.
Does the driver speak my language?
Our drivers speak Spanish and some Portuguese too. If you need a guide or driver who speaks another language you should inform at the time of booking since that service has an extra charge.
Does a tour get cancelled because of rain?
No, our tours are designed to run in any weather. Except specific activities that would be expressly stated in your booking conditions
In which circumstances might be cancelled and what happens with my reservation?
In the rare case of a tour cancellation due to a severe rain or force majeure, we will offer space on an alternate date or time or the reimbursement of your money
What is a 'regular' tour?
Is an excursion that you share with other people who have hired the same tour. It has schedules and preset stops which you must comply. Our guides speak Spanish.
What is a 'private' tour?
Is an excursion for a customer who has reserved a private tour. In this tour you can coordinate with our guide your own timetable and stops. In addition you can ask for a guide who speaks your own language (Spanish, English, German, Portuguese, French and Italian).
Will you pick me up at my hotel?
Yes, we offer courtesy pick-up and drop-off service from your hotel, except for some lake excursions and far away hotels. If you have any questions you can contact us previously leting us know where you'll be staying.
What shouldI do If there's no one to pick me up?
A delay of between 5 and 25 minutes, is common in regular services since we are picking up other customers. However, if the delay is larger, you should simply call our 24-hour assistance number listed on your reservation voucher and we will assist you immediately.
I travel with my little child, can he take a seat?
In regular services babies don't pay fees and don't have assigned seat. If there is a seat available, he may take it. In private services, you can choose the vehicle according to your needs.
Does the guide speak my language?
The regular tours are guided in Spanish. However there are some tours thet may include other languages
In private services you can ask for a guide who speaks your own language (Spanish, English, German, Portuguese, French or Italian).
What is the reservation procedure?
It's quick and easy!
- Choose the service of your interest and after selecting amount of people and dates, click add to cart.
- Submit your request and after you receive your confirmation message you make the payment
- Upon receiving your payment, we will send you an electronic voucher with the description of the services that you paid for. Please print this voucher
If you need more help to make a reservation Click here to access our booking process guide
Can I make reservations by phone?
We would prefer that you make your resevation through our website. However, if your service is for the next 24 hours, you can contact our booking office by telepone at the numbers listed on Customer Service.
Once I submitted the form requesting the services, is the reservation confirmed?
You will receive via email a reservation confirmation within 24 hours
when do I get the vouchers?
Once the payment is processed you will receivethe vouchers within 24 hours
Do you offer group discounts?
Yes. You should select the product of your preference and then contact Customer Service
When should I book?
Although you can book your service the day before, is always preferable to do it in advance. The earlier you book the better. We recommend booking in advance so you can take advantage of the lowest fares and you'll not be affected by changes in the prices. Also by booking in advance you assure preferred dates, very important especially during the holiday season.
Important: If you wish to book a service for the next 24 hours, you must contact Customer Service and they will attend to your request.
When do I make the payment?
Within 24 hours of your booking, we will send you a confirmation number along with the procedure to make the payment
I just booked a service and want to cancel it, what should I do?
You simply let us know that you want to cancel it. You can do it in reply to our confirmation email or you can also contact Customer Service.
What credit cards do you accept?
We accept Visa, MasterCard and American Express credit cards
Can I make a bank deposit or a bank transfer?
Yes, we will send you the procedure to carry out the payment along with the booking confirmation.
In addition to my credit card could I also make a payment through an international wire transfer, as I live abroad?
Yes, we will send you the procedure to carry out the payment along with the booking confirmation.
Can I change the date of my booking? Does it have an extra fee?
Yes,you can change the date of your booking but you must contact us in advance and let us know about it
Whenever there is availability for the day you have chosen you can make changes without charge! Changes don't have any additional fee or extra charge as long as you request the change within the time limit reported in the rate.
More people joined our group and we need a bigger car. Can we choose another one?
Yes, you can. We ask you to contact Customer Service to check availability of the most suitable vehicle. You might have to pay an extra price for a larger vehicle.
How do I cancel my reservation? Are there any cancellation fees?
You must notify us through your account, sector 'My Messages' or contact Customer Service. The most efficient way is to call our 24 hour Assistance cell phone. The cancellation shall not be effective until you receive our confirmation. In order for your cancellation to be free, you must make it within the time limit detailed in the rate.
Cancellation fees:
- Free of charge, 24 hour notice
- !0% charge until 2 pm the day before
- No refund from 2 pm the day before, or no show
ZIGZAG Travel reserves the right to consider granting a refund or issue a credit note to the client, in cases where cancellation fees apply.
If you have a booking for any of our products or services and, without prior notice, you do not show up, you will not be entitled to any refund from us. No refunds will be given for unused services , including transfers, activities, excursions or other services informed on our website.
